Refund policy
Returns
You may return your purchase within 30 days of the purchase date. The product must be in its original condition, with no signs of wear, and include any tags, bags, or boxes it arrived with. To ensure your boots remain pristine, we recommend walking only on carpeted areas until you're certain of their fit. Avoid hard flooring that may scuff the soles. Cowboy hats must be repackaged in the same way we sent out the package with the original box if one provided or the hat protection dividers.
$3.98 Easy Returns Plan & Fees
If you purchased the $3.98 Easy Returns Plan at checkout, only your return shipping is covered, and the 10% standard restocking fee still applies. If you did not purchase the $3.98 Easy Returns Plan, we will provide a return shipping label, but a return shipping fee of $15.00 USD and a 10% restocking fee will be deducted from your final refund.
High-Value & Bulk Orders (Over $2,000)
Due to the specialized freight and handling costs associated with bulk shipments, the $3.98 Easy Returns Plan does NOT apply to orders totaling $2,000 or more. If you return items from a high-value order, the actual carrier cost of the return shipping label will be calculated and deducted from your final refund, regardless of whether the Easy Returns Plan was selected at checkout. Additionally, all returned orders totaling $2,000 or more are subject to a 10% return/restocking fee to cover the extensive inspection and repackaging process required for bulk returns.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law. To start a return process, please visit our returns portal at https://www.vaqueroboots.com/apps/redo/returns-portal/login, which will handle all returns. If your return is approved, we will provide you instructions on how and where to send your package to complete your return. Items sent back without first requesting a return through the portal will not be accepted.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase. Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund. If you do not see your refund within a reasonable period of time since your refund was approved, contact us. This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at info@vaqueroboots.com or use the contact details in our contact information policy. Please be aware that original shipping and handling charges paid are non-refundable.
International
We DO NOT accept returns or exchanges on international orders. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Vaquero Boots is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.